Injuries and Insurance



Step 1: Visit the Online Claims Portal

The claims portal can be found at

*** First time users will need to 'Sign Up' and create a new account as the log in details are not related to FFA Numbers or PlayFootball Log In details ***

Step 2: Complete the Online Claim Form

The insured person, or their parent/guardian is to complete all sections in the claims portal. You will need to provide details of your injury and the activity in which it occurred

Step 3: Lodge Documentation relating to the injury

The Physician’s Statement, will need to be completed by the main doctor, surgeon or dentist.

If you are claiming for loss of income, you will need to have your employer complete the Employer’s Statement.

The club secretary will need to complete and sign the Club Report email:

Step 4: Lodge Claimable Expenses and Supporting Documentation

In the claims portal you will be able to upload individual claimable expenses such as receipts for Non-Medicare Medical Expenses & Medical Certificates for Loss of Income

SERIOUS INJURIES make a claim within 48 hours – serious injury claim form right click here Once completed, please send this form to Gow-Gates Insurance Brokers via email to and cc

What is generally covered under a Personal Accident Insurance policy?
Physio; Chiro; Dental; Ambulance transport; and Private hospital accommodation.

What is generally NOT covered:
Doctor's Fees; Surgeon's Fees; Specialist Fees; Anaesthetist's Fees; MRI Scans; X-rays; Public hospital costs; and Any item that is a Medicare item, including the Medicare Gap.

You cannot claim if, for example, you:
Play contrary to medical advice; have a pre-existing injury; suffer the injury while under the influence of drugs or alcohol; suffer the injury in the commission of a criminal act; and/or have a pre-existing illness or disease (i.e. cancer, heart condition).